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Design Public Customer Service: 800-506-6541

Telephone Hours: 8-5 PST

 What if I refuse shipment?
Answer Once an order has shipped, it cannot be canceled.  If you'd like to return the item, the best route is to receive the item and contact us for return instructions. If you choose to refuse an order, please keep in mind that round-trip shipping costs will be deducted from your refund.

Refusing a shipment might result in delays in receiving your refund, as items often ship directly from a manufacturer or distributor's warehouse.  In order for you to receive a refund, the item must be received to our returns warehouse.

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