Design Public Customer Service

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Frequently Asked Questions

Gift Certificates

• How do I purchase a gift certificate?
• Do you offer paper gift certificates?

International Customers

• Do you ship outside the US?
• I have questions about my international shipment? Can you help me?
• Do I need to pay any duties/taxes when the goods arrive?
• What are your return policies for International Shipments?
• Will my goods be automatically forwarded to me?
• How does the Bongo process work?
• How do I contact Bongo International?

Ordering Online

• What's the deal with your Low-Price Guarantee?
• Can I order over the phone? Do you have a phone number?
• Do you charge tax?
• What are my payment options?
• What is my order status?
• Is your web site secure?
• Do I get an order confirmation?

Returns & Exchanges

• What's your return policy? How do I return something?
• My item arrived damaged!
• Do you pay for return shipping?
• How do I exchange an item?
• Is there a warranty on your products?
• Free gift with purchase terms and conditions
• What if I refuse shipment?

Shipping

• What is included with free shipping?
• Can you expedite shipping? Do you have other shipping options?
• When will my order ship?
• How will you ship my order?

Wishlists & Registries

• Do you offer gift wrapping?
• Can I create a wishlist or registry with Design Public?
• How do I search for a friend's wishlist or registry?
• Can I make my registry or wishlist private?